SOLIDWORKS Success Packages

TriMech’s Enterprise Solutions Team brings together experts from Adaptive, Forward Vision, Design Rule, Desktop Engineering, and Majenta Solutions Dassault Systèmes Division to form an elite solutions team.

The team's core function is to use their wealth of experience to deliver enterprise solutions from the Dassault Systèmes portfolio of products and solutions, including CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.

Explore the TriMech Enterpise site to find the full portfolio and more information on our offerings.

What's included in a Success Package?

Included with any software purchase is a Success Package that goes beyond regular SOLIDWORKS support.

As part this package we assign a dedicated engineer to your team to help to develop your skills and optimise your setup, ensuring that you that you get up and running smoothly and can make a fast return on your investment.

We also offer an Enhanced Success Package, featuring comprehensive services for implementation and continuous improvement planning, tailored to drive your business success.

Explore the matrix below to discover and compare the features of our success packages.

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FEATURES

Included

Enhanced

Rapid Customer Support Service

Gain access to the most qualified SOLIDWORKS support team in the world via phone, email, and our online portal to avoid delays and get reliable solutions quickly.

Dedicated Success Contact

Throughout the journey with your new license, you will have a dedicated Engineer to guide you through the steps required to bring you success.

Online Customer Portal

Access to our exclusive tutorial videos, virtual walkthroughs and thousands of hours of video content. Also, view live and recorded webinars and attend our customer events.

Installation Resources

Through the customer portal, you can access downloads and installation instructions.

Live SOLIDWORKS Basics Session

Our SOLIDWORKS Basics session comprises of two to three hours of expert-delivered training, ensuring you learn the basics principles of SOLIDWORKS and 3D modelling. Can be for both those who have never used SOLIDWORKS and also for those who wish to experience our live virtual training courses before committing.

Customer Exclusive Optimisation Webinars

Our monthly 4-part live optimisation webinar series, which demonstrates the best way to make the best use of SOLIDWORKS.

Activation of your included Cloud Services

Your success team member will activate, set up and demonstrate your new 3DEXPERIENCE functionality.

Virtual one-to-one Optimisation Session

A virtual session delivered by the Success Team to ensure that you are utilising the new software in the best way for your Business. Usually best delivered 2 to 3 months after purchase.

Assisted Walkthrough Install

Your Success Team Member will virtually assist with the installation and walk you through step by step if required.

Live 3DEXPERIENCE Administration Webinars

Invitation to our bi-monthly Administration Webinar Series. These are designed to ensure that you have the tools to administer your new platform for data management.

SOLIDWORKS / 3DEXPERIENCE Quick Start

During our Quick Start service of our Success Team will spend a full day with you to accelerate your introduction to SOLIDWORKS, we will also help get you started with 3DEXPERIENCE and help optimise your SOLIDWORKS data, templates and settings, and if required offer some tutorials based on your intended use of the software.

Customer Development Technical Evaluation

The Customer Development Team will review your success with your software and offer next-step recommendations after you have used the software for 9 months.

If you want to discuss Success Packages, enquire about SOLIDWORKS, or ask any other questions, simply fill out the form or call us on 01926333777 and our team will be in touch. You can also contact us on sales@solidsolutions.ie

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Success Packages

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