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With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
polite and knowledgeable
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always give great customer service and always solved my issues to date
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Very knowledgeable and efficient Support Staff
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The support engineer that helped me was straight to the issue which I needed help with and knew the answer straight away.
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The training course completed was excellent, the trainer was very competent and

maid me feel at ease and welcome.
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Charlotte was very helpful and responded in detail very quickly
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It was great
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I did not receive the help I needed. I will attempt to set up a conference call with my external IT support (who look after our server) and Catilin
Feedback Response: Good Morning, Thank you for taking the time to provide feedback. This case has been reopened and a member of our PDM team will be in contact with you today. If you require anything further, please don't hesitate to get in touch.
Thank you,
Michael Lawrence
Support Desk Manager
Support
A great help thanks
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Lovely to deal with and very responsive. Thanks!
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I had an EXCELLENT support!!!
Thank you Charlotte Brockett!
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Responsive and quick to help with my problem. Explored all possibilities and made sure that I was happy with the changes
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Excellent prompt service from Solid Solutions, Jose Feijoo Rego, Applications Engineer. Troubleshooting an issue viewing decals in the assembly drawing.
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Helpful, diligent, professional.
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The engineer was very helpful and explained clearly what I needed to do. He has assisted me on a few occasions regarding PDM and always gives clear instruction with the issues I have.
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Duncan was very helpful to find out the solution for the problem that I was having. He guided me through to sort it out as well.
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The support engineers at Solid Solutions are well informed & helpful.
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Robert was friendly, professional and very knowledgeable. He solved my issue quickly.
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The support engineer who dealt with my problem was very reassuring and efficient in resolving the problem.
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Support engineer answered my query very promptly and provided the correct solution meet our needs.
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All application engineers were very helpful.
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Tom and the team were very friendly and knowledgeable!
Support
Every issue was addressed swiftly and efficiently, ensuring a smooth resolution.

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